Providing a High Quality Customer Experience
Not to be confused with high quality customer service. There is a difference. A big one. Take for example my recent experience at a fast food restaurant. I walked in, waited my turn in line (not long), and when I arrived at the counter and was greeted with a friendly smile and an enthusiastic “How can I help you today?”. I placed my order for a burger, fries, and beverage. It was cheerfully read back to me for confirmation, payment…