
Mike’s Rules of IT

The following is printed out and taped to my desk at the office. Whenever I make a mistake, it can usually be traced back to one of these rules being broken:
Mike’s Rules of IT
- Assume nothing.
- Verify everything.
- Work smarter, not harder.
- Use your resources.
- Know when to escalate.
- Details or die.
- Reproduce the error.
- Prove the fix.
- Always check the physical connection.
- Empathize with the user.